Delivery & Returns
Fast delivery.
Easy returns.
Everything you need to know about getting your order — and sending it back if you need to.
Free
UK delivery on orders over £35
1–2
Business days to dispatch
30
Day no-quibble returns
UK
Faulty items replaced or refunded
Getting it to you
Delivery
options.
We dispatch from the UK, Monday to Friday. Orders placed before 2pm on a weekday are typically dispatched the same day. You'll receive a confirmation email with tracking information once your order is on its way.
Dispatch days
Monday to Friday. We don't dispatch on weekends or UK bank holidays.
Tracking included
All orders include tracking. You'll receive a tracking link by email once dispatched.
Order not arrived?
If your order hasn't arrived within 10 working days, contact us and we'll investigate.
If it's not right
Returns
& refunds.
We have a 30-day no-quibble returns policy. If you're not happy for any reason, we'll sort it.
How to return an item
01
Get in touch
Email us at hello@huntingmaster.co.uk or use our contact form. Let us know your order number and the reason for returning.
02
We'll send instructions
We'll reply within one working day with the return address and any other details you need.
03
Send the item back
Pack the item securely — ideally in its original packaging. Return postage is at your cost unless the item is faulty or we made an error.
04
Refund processed
Once we receive the item, we'll process your refund within 5–7 business days back to your original payment method.
30-day returns
Return any item within 30 days of delivery, for any reason. No questions asked.
30 days from delivery
Return postage
Return postage is your responsibility for change-of-mind returns. We cover the cost for faulty or incorrectly sent items.
Refund timeline
Refunds are processed within 5–7 business days of us receiving the returned item, back to your original payment method.
Item condition
Items should be returned in their original, resaleable condition. We may deduct for significant handling or damage.
What happens next
Your refund,
step by step.
From the moment you contact us to the refund landing in your account — here's what to expect.
You contact us
We reply within 1 working day
You post the item
Keep your proof of postage
We receive & inspect
Usually same or next day
Refund issued
5–7 business days to your account
If something goes wrong
Faulty or
damaged items.
If your order arrives damaged, or something isn't right with the product, get in touch. Send us a photo and a brief description of what's happened — we'll take a look and sort it out.
We assess each case individually. If there's a genuine issue with the product, we'll replace or refund it — whichever works best for you.
How to report an issue
Email us at hello@huntingmaster.co.uk or use our contact form
Include your order number and a photo where possible
We'll get back to you within one working day
We reply to every message. If something isn't right, just tell us — we'll figure it out together.
Quick answers
Common questions.
Contact us as quickly as possible at hello@huntingmaster.co.uk. If your order hasn't been dispatched yet, we can update the address. Once dispatched, we are unable to redirect parcels.
Our courier will leave a card and typically attempt redelivery or leave the parcel with a neighbour or in a safe place. You can also use the tracking link to manage delivery preferences directly with the carrier.
We'd prefer it, but it's not essential. The item just needs to be packed securely to avoid damage in transit. If you've discarded the original packaging, any suitable box or padded envelope will do.
Yes — just let us know what you'd like instead when you get in touch. If there's a price difference, we'll sort that out with you directly.
Tracking can sometimes take 24–48 hours to update after dispatch, particularly at busy periods. If your tracking hasn't moved in more than 3 days, or your order hasn't arrived within 10 working days, contact us and we'll investigate.
For change-of-mind returns, we refund the product cost plus standard delivery — not express delivery charges. For faulty items, we refund everything including any postage paid. Return postage costs are covered by us for faulty items only.
Still have a question?
We reply within one working day. No bots, no queues — a real answer.