{"id":513,"date":"2026-06-18T16:42:50","date_gmt":"2026-06-18T16:42:50","guid":{"rendered":"https:\/\/pouncecat.co.uk\/?page_id=513"},"modified":"2026-07-05T23:31:41","modified_gmt":"2026-07-05T23:31:41","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/pouncecat.co.uk\/?page_id=513","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"513\" class=\"elementor elementor-513\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98e4d5b e-con e-atomic-element e-flexbox-base e-05aa90c \" data-id=\"98e4d5b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"98e4d5b\" data-e-type=\"e-flexbox\" data-id=\"98e4d5b\">\n    <div class=\"elementor-element elementor-element-68f5ad0 e-flex e-con-boxed e-con e-parent\" data-id=\"68f5ad0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aaf22e7 e-con-full e-flex e-con e-parent\" data-id=\"aaf22e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6579dc2 elementor-widget elementor-widget-html\" data-id=\"6579dc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\" class=\"hm-delivery-page breadcrumb\">\r\n<a href=\"..\/\">Home<\/a><span class=\"bc-sep\">\u203a<\/span><span class=\"bc-cur\">Delivery &amp; Returns<\/span>\r\n<\/nav>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-762f928 e-con-full e-flex e-con e-parent\" data-id=\"762f928\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea6c23 elementor-widget elementor-widget-html\" data-id=\"4ea6c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section aria-label=\"Delivery and returns overview\" class=\"hm-delivery-page page-hero\">\r\n<div class=\"hero-left\">\r\n<div class=\"hero-kicker\">Delivery &amp; Returns<\/div>\r\n<h1 class=\"hero-h1\">Fast delivery.<br\/><em>Easy returns.<\/em><\/h1>\r\n<p class=\"hero-sub\">Everything you need to know about getting your order \u2014 and sending it back if you need to.<\/p>\r\n<\/div>\r\n<div class=\"hero-right\">\r\n<div class=\"hero-stat\">\r\n<svg class=\"hs-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.3\" viewbox=\"0 0 24 24\"><rect height=\"13\" width=\"15\" x=\"1\" y=\"3\"><\/rect><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"><\/polygon><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"><\/circle><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"><\/circle><\/svg>\r\n<div class=\"hs-val\">Free<\/div>\r\n<div class=\"hs-label\">UK delivery on orders over \u00a335<\/div>\r\n<\/div>\r\n<div class=\"hero-stat\">\r\n<svg class=\"hs-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.3\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><polyline points=\"12 6 12 12 16 14\"><\/polyline><\/svg>\r\n<div class=\"hs-val\">1\u20132<\/div>\r\n<div class=\"hs-label\">Business days to dispatch<\/div>\r\n<\/div>\r\n<div class=\"hero-stat\">\r\n<svg class=\"hs-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.3\" viewbox=\"0 0 24 24\"><polyline points=\"23 4 23 10 17 10\"><\/polyline><path d=\"M20.49 15a9 9 0 1 1-.08-4.43\"><\/path><\/svg>\r\n<div class=\"hs-val\">30<\/div>\r\n<div class=\"hs-label\">Day no-quibble returns<\/div>\r\n<\/div>\r\n<div class=\"hero-stat\">\r\n<svg class=\"hs-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.3\" viewbox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path><\/svg>\r\n<div class=\"hs-val\">UK<\/div>\r\n<div class=\"hs-label\">Faulty items replaced or refunded<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ee2aaa e-con-full e-flex e-con e-parent\" data-id=\"6ee2aaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-612ac4c elementor-widget elementor-widget-html\" data-id=\"612ac4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section aria-label=\"Delivery options\" class=\"hm-delivery-page delivery-section\" id=\"delivery\">\r\n<div class=\"section-header fade-in\">\r\n<div>\r\n<div class=\"section-tag\">Getting it to you<\/div>\r\n<h2 class=\"sh2\">Delivery<br\/><em>options.<\/em><\/h2>\r\n<\/div>\r\n<p class=\"section-lead\">We dispatch from the UK, Monday to Friday. Orders placed before 2pm on a weekday are typically dispatched the same day. You'll receive a confirmation email with tracking information once your order is on its way.<\/p>\r\n<\/div>\r\n<div class=\"delivery-options fade-in\">\r\n<div class=\"d-option featured\">\r\n<div class=\"d-option-badge\">Most popular<\/div>\r\n<svg class=\"d-option-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><rect height=\"13\" width=\"15\" x=\"1\" y=\"3\"><\/rect><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"><\/polygon><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"><\/circle><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"><\/circle><\/svg>\r\n<div class=\"d-option-name\">Standard Delivery<\/div>\r\n<div class=\"d-option-price\">Free<\/div>\r\n<div class=\"d-option-condition\">on orders over \u00a335 \u00b7 \u00a33.99 otherwise<\/div>\r\n<div class=\"d-option-divider\"><\/div>\r\n<div class=\"d-option-detail\">Tracked standard delivery across the UK.<\/div>\r\n<div class=\"d-option-eta\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><polyline points=\"12 6 12 12 16 14\"><\/polyline><\/svg>\r\n        3\u20135 working days\r\n      <\/div>\r\n<\/div>\r\n<div class=\"d-option\">\r\n<svg class=\"d-option-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><polygon points=\"13 2 3 14 12 14 11 22 21 10 12 10 13 2\"><\/polygon><\/svg>\r\n<div class=\"d-option-name\">Express Delivery<\/div>\r\n<div class=\"d-option-price\">\u00a36.99<\/div>\r\n<div class=\"d-option-condition\">Order before 2pm on a weekday<\/div>\r\n<div class=\"d-option-divider\"><\/div>\r\n<div class=\"d-option-detail\">Next working day, tracked. Order by 2pm Monday\u2013Thursday for next-day delivery.<\/div>\r\n<div class=\"d-option-eta\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><polyline points=\"12 6 12 12 16 14\"><\/polyline><\/svg>\r\n        Next working day\r\n      <\/div>\r\n<\/div>\r\n<div class=\"d-option\">\r\n<svg class=\"d-option-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><line x1=\"12\" x2=\"12\" y1=\"8\" y2=\"12\"><\/line><line x1=\"12\" x2=\"12.01\" y1=\"16\" y2=\"16\"><\/line><\/svg>\r\n<div class=\"d-option-name\">International<\/div>\r\n<div class=\"d-option-price\">Coming soon<\/div>\r\n<div class=\"d-option-condition\">Currently UK only<\/div>\r\n<div class=\"d-option-divider\"><\/div>\r\n<div class=\"d-option-detail\">We currently deliver to UK addresses only. International shipping will be available soon.<\/div>\r\n<div class=\"d-option-eta\" style=\"color:#909088;\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><polyline points=\"12 6 12 12 16 14\"><\/polyline><\/svg>\r\n        In development\r\n      <\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"dispatch-strip fade-in\">\r\n<div class=\"ds-item\">\r\n<svg class=\"ds-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><line x1=\"3\" x2=\"21\" y1=\"10\" y2=\"10\"><\/line><line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"6\"><\/line><line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"6\"><\/line><\/svg>\r\n<div>\r\n<div class=\"ds-title\">Dispatch days<\/div>\r\n<div class=\"ds-body\">Monday to Friday. We don't dispatch on weekends or UK bank holidays.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"ds-item\">\r\n<svg class=\"ds-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"><\/path><circle cx=\"12\" cy=\"10\" r=\"3\"><\/circle><\/svg>\r\n<div>\r\n<div class=\"ds-title\">Tracking included<\/div>\r\n<div class=\"ds-body\">All orders include tracking. You'll receive a tracking link by email once dispatched.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"ds-item\">\r\n<svg class=\"ds-icon\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"><\/path><line x1=\"12\" x2=\"12.01\" y1=\"17\" y2=\"17\"><\/line><\/svg>\r\n<div>\r\n<div class=\"ds-title\">Order not arrived?<\/div>\r\n<div class=\"ds-body\">If your order hasn't arrived within 10 working days, <a href=\"..\/contact\/\">contact us<\/a> and we'll investigate.<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c77c80 e-con-full e-flex e-con e-parent\" data-id=\"6c77c80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4ff2c elementor-widget elementor-widget-html\" data-id=\"3e4ff2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section aria-label=\"Returns policy\" class=\"hm-delivery-page returns-section\" id=\"returns\">\r\n<div class=\"section-header fade-in\">\r\n<div>\r\n<div class=\"section-tag\">If it's not right<\/div>\r\n<h2 class=\"sh2\">Returns<br\/><em>&amp; refunds.<\/em><\/h2>\r\n<\/div>\r\n<p class=\"section-lead\">We have a 30-day no-quibble returns policy. If you're not happy for any reason, we'll sort it.<\/p>\r\n<\/div>\r\n<div class=\"returns-layout fade-in\">\r\n<!-- Step by step -->\r\n<div>\r\n<div style=\"font-size:11px;font-weight:600;letter-spacing:0.1em;text-transform:uppercase;color:#909088;margin-bottom:16px;\">How to return an item<\/div>\r\n<div class=\"return-steps\">\r\n<div class=\"return-step\">\r\n<div class=\"rs-num\">01<\/div>\r\n<div class=\"rs-body\">\r\n<div class=\"rs-title\">Get in touch<\/div>\r\n<div class=\"rs-desc\">Email us at <a href=\"mailto:hello@huntingmaster.co.uk\">hello@huntingmaster.co.uk<\/a> or use our <a href=\"..\/contact\/\">contact form<\/a>. Let us know your order number and the reason for returning.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"return-step\">\r\n<div class=\"rs-num\">02<\/div>\r\n<div class=\"rs-body\">\r\n<div class=\"rs-title\">We'll send instructions<\/div>\r\n<div class=\"rs-desc\">We'll reply within one working day with the return address and any other details you need.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"return-step\">\r\n<div class=\"rs-num\">03<\/div>\r\n<div class=\"rs-body\">\r\n<div class=\"rs-title\">Send the item back<\/div>\r\n<div class=\"rs-desc\">Pack the item securely \u2014 ideally in its original packaging. Return postage is at your cost unless the item is faulty or we made an error.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"return-step\">\r\n<div class=\"rs-num\">04<\/div>\r\n<div class=\"rs-body\">\r\n<div class=\"rs-title\">Refund processed<\/div>\r\n<div class=\"rs-desc\">Once we receive the item, we'll process your refund within 5\u20137 business days back to your original payment method.<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<!-- Policy cards -->\r\n<div class=\"policy-cards\">\r\n<div class=\"policy-card\">\r\n<div class=\"pc-icon\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><polyline points=\"23 4 23 10 17 10\"><\/polyline><path d=\"M20.49 15a9 9 0 1 1-.08-4.43\"><\/path><\/svg>\r\n<\/div>\r\n<div>\r\n<div class=\"pc-title\">30-day returns<\/div>\r\n<div class=\"pc-body\">Return any item within 30 days of delivery, for any reason. No questions asked.<\/div>\r\n<div class=\"pc-badge\">30 days from delivery<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"policy-card\">\r\n<div class=\"pc-icon\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><rect height=\"13\" width=\"15\" x=\"1\" y=\"3\"><\/rect><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"><\/polygon><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"><\/circle><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"><\/circle><\/svg>\r\n<\/div>\r\n<div>\r\n<div class=\"pc-title\">Return postage<\/div>\r\n<div class=\"pc-body\">Return postage is your responsibility for change-of-mind returns. We cover the cost for faulty or incorrectly sent items.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"policy-card\">\r\n<div class=\"pc-icon\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><rect height=\"16\" rx=\"2\" ry=\"2\" width=\"22\" x=\"1\" y=\"4\"><\/rect><line x1=\"1\" x2=\"23\" y1=\"10\" y2=\"10\"><\/line><\/svg>\r\n<\/div>\r\n<div>\r\n<div class=\"pc-title\">Refund timeline<\/div>\r\n<div class=\"pc-body\">Refunds are processed within 5\u20137 business days of us receiving the returned item, back to your original payment method.<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"policy-card\">\r\n<div class=\"pc-icon\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"><\/path><circle cx=\"12\" cy=\"10\" r=\"3\"><\/circle><\/svg>\r\n<\/div>\r\n<div>\r\n<div class=\"pc-title\">Item condition<\/div>\r\n<div class=\"pc-body\">Items should be returned in their original, resaleable condition. We may deduct for significant handling or damage.<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d52d734 e-con-full e-flex e-con e-parent\" data-id=\"d52d734\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4259af4 elementor-widget elementor-widget-html\" data-id=\"4259af4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section aria-label=\"Refund timeline\" class=\"hm-delivery-page timeline-section fade-in\" id=\"refund-timeline\">\r\n<div class=\"section-header\">\r\n<div>\r\n<div class=\"section-tag\">What happens next<\/div>\r\n<h2 class=\"sh2\">Your refund,<br\/><em>step by step.<\/em><\/h2>\r\n<\/div>\r\n<p class=\"section-lead\">From the moment you contact us to the refund landing in your account \u2014 here's what to expect.<\/p>\r\n<\/div>\r\n<div class=\"refund-timeline\">\r\n<div class=\"rt-step active\">\r\n<div class=\"rt-dot\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path><polyline points=\"22,6 12,13 2,6\"><\/polyline><\/svg>\r\n<\/div>\r\n<div class=\"rt-label\">You contact us<\/div>\r\n<div class=\"rt-time\">We reply within 1 working day<\/div>\r\n<\/div>\r\n<div class=\"rt-step active\">\r\n<div class=\"rt-dot\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><rect height=\"13\" width=\"15\" x=\"1\" y=\"3\"><\/rect><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"><\/polygon><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"><\/circle><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"><\/circle><\/svg>\r\n<\/div>\r\n<div class=\"rt-label\">You post the item<\/div>\r\n<div class=\"rt-time\">Keep your proof of postage<\/div>\r\n<\/div>\r\n<div class=\"rt-step active\">\r\n<div class=\"rt-dot\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path><\/svg>\r\n<\/div>\r\n<div class=\"rt-label\">We receive &amp; inspect<\/div>\r\n<div class=\"rt-time\">Usually same or next day<\/div>\r\n<\/div>\r\n<div class=\"rt-step active\">\r\n<div class=\"rt-dot\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" viewbox=\"0 0 24 24\"><rect height=\"16\" rx=\"2\" ry=\"2\" width=\"22\" x=\"1\" y=\"4\"><\/rect><line x1=\"1\" x2=\"23\" y1=\"10\" y2=\"10\"><\/line><\/svg>\r\n<\/div>\r\n<div class=\"rt-label\">Refund issued<\/div>\r\n<div class=\"rt-time\">5\u20137 business days to your account<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0b944 e-con-full e-flex e-con e-parent\" data-id=\"9a0b944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c15cf54 elementor-widget elementor-widget-html\" data-id=\"c15cf54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section aria-label=\"Faulty goods\" class=\"hm-delivery-page faulty-section\" id=\"faulty\">\r\n<div class=\"section-tag\">If something goes wrong<\/div>\r\n<h2 class=\"sh2\">Faulty or<br\/><em>damaged items.<\/em><\/h2>\r\n<div class=\"faulty-layout fade-in\">\r\n<div class=\"faulty-text\">\r\n<p>If your order arrives damaged, or something isn't right with the product, get in touch. Send us a photo and a brief description of what's happened \u2014 we'll take a look and sort it out.<\/p>\r\n<p>We assess each case individually. If there's a genuine issue with the product, we'll replace or refund it \u2014 whichever works best for you.<\/p>\r\n<\/div>\r\n<div>\r\n<div class=\"rights-card\">\r\n<div class=\"rights-title\">How to report an issue<\/div>\r\n<div class=\"rights-item\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\r\n<div>Email us at <a href=\"mailto:hello@huntingmaster.co.uk\" style=\"color:#9dc96a;border-color:rgba(157,201,106,0.3);\">hello@huntingmaster.co.uk<\/a> or use our <a href=\"..\/contact\/\" style=\"color:#9dc96a;border-color:rgba(157,201,106,0.3);\">contact form<\/a><\/div>\r\n<\/div>\r\n<div class=\"rights-item\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\r\n<div>Include your order number and a photo where possible<\/div>\r\n<\/div>\r\n<div class=\"rights-item\">\r\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\r\n<div>We'll get back to you within one working day<\/div>\r\n<\/div>\r\n<div class=\"rights-note\">\r\n          We reply to every message. If something isn't right, just tell us \u2014 we'll figure it out together.\r\n        <\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d55442c e-con-full e-flex e-con e-parent\" data-id=\"d55442c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc2d9d elementor-widget elementor-widget-html\" data-id=\"8bc2d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section aria-label=\"Delivery and returns FAQ\" class=\"hm-delivery-page faq-section\" id=\"faq\">\r\n<div class=\"section-tag\" style=\"margin-bottom:12px;\">Quick answers<\/div>\r\n<h2 class=\"sh2\" style=\"margin-bottom:0;\">Common questions.<\/h2>\r\n<div class=\"faq-grid\">\r\n<div class=\"faq-item\">\r\n<button class=\"faq-btn\" onclick=\"hmDeliveryToggleFaq(this)\" aria-expanded=\"false\">\r\n<span class=\"faq-q\">Can I change my delivery address after ordering?<\/span>\r\n<span class=\"faq-icon\">+<\/span>\r\n<\/button>\r\n<div class=\"faq-a\">Contact us as quickly as possible at <a href=\"mailto:hello@huntingmaster.co.uk\">hello@huntingmaster.co.uk<\/a>. If your order hasn't been dispatched yet, we can update the address. Once dispatched, we are unable to redirect parcels.<\/div>\r\n<\/div>\r\n<div class=\"faq-item\">\r\n<button class=\"faq-btn\" onclick=\"hmDeliveryToggleFaq(this)\" aria-expanded=\"false\">\r\n<span class=\"faq-q\">What if I'm not in when my parcel arrives?<\/span>\r\n<span class=\"faq-icon\">+<\/span>\r\n<\/button>\r\n<div class=\"faq-a\">Our courier will leave a card and typically attempt redelivery or leave the parcel with a neighbour or in a safe place. You can also use the tracking link to manage delivery preferences directly with the carrier.<\/div>\r\n<\/div>\r\n<div class=\"faq-item\">\r\n<button class=\"faq-btn\" onclick=\"hmDeliveryToggleFaq(this)\" aria-expanded=\"false\">\r\n<span class=\"faq-q\">Do I need to return items in original packaging?<\/span>\r\n<span class=\"faq-icon\">+<\/span>\r\n<\/button>\r\n<div class=\"faq-a\">We'd prefer it, but it's not essential. The item just needs to be packed securely to avoid damage in transit. If you've discarded the original packaging, any suitable box or padded envelope will do.<\/div>\r\n<\/div>\r\n<div class=\"faq-item\">\r\n<button class=\"faq-btn\" onclick=\"hmDeliveryToggleFaq(this)\" aria-expanded=\"false\">\r\n<span class=\"faq-q\">Can I exchange for a different product instead of a refund?<\/span>\r\n<span class=\"faq-icon\">+<\/span>\r\n<\/button>\r\n<div class=\"faq-a\">Yes \u2014 just let us know what you'd like instead when you get in touch. If there's a price difference, we'll sort that out with you directly.<\/div>\r\n<\/div>\r\n<div class=\"faq-item\">\r\n<button class=\"faq-btn\" onclick=\"hmDeliveryToggleFaq(this)\" aria-expanded=\"false\">\r\n<span class=\"faq-q\">My tracking hasn't updated \u2014 should I be worried?<\/span>\r\n<span class=\"faq-icon\">+<\/span>\r\n<\/button>\r\n<div class=\"faq-a\">Tracking can sometimes take 24\u201348 hours to update after dispatch, particularly at busy periods. If your tracking hasn't moved in more than 3 days, or your order hasn't arrived within 10 working days, <a href=\"..\/contact\/\">contact us<\/a> and we'll investigate.<\/div>\r\n<\/div>\r\n<div class=\"faq-item\">\r\n<button class=\"faq-btn\" onclick=\"hmDeliveryToggleFaq(this)\" aria-expanded=\"false\">\r\n<span class=\"faq-q\">Will I get a full refund including delivery?<\/span>\r\n<span class=\"faq-icon\">+<\/span>\r\n<\/button>\r\n<div class=\"faq-a\">For change-of-mind returns, we refund the product cost plus standard delivery \u2014 not express delivery charges. For faulty items, we refund everything including any postage paid. Return postage costs are covered by us for faulty items only.<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68e351c e-con-full e-flex e-con e-parent\" data-id=\"68e351c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5a414 elementor-widget elementor-widget-html\" data-id=\"5a5a414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"hm-delivery-page contact-strip\">\r\n<div class=\"cs-text\">\r\n<div class=\"cs-title\">Still have a question?<\/div>\r\n<div class=\"cs-body\">We reply within one working day. No bots, no queues \u2014 a real answer.<\/div>\r\n<\/div>\r\n<div class=\"cs-actions\">\r\n<a class=\"btn-light\" href=\"..\/contact\/\">Contact us<\/a>\r\n<a class=\"btn-outline\" href=\"..\/?page_id=739\/\">Browse FAQs<\/a>\r\n<\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56f3c7d e-con-full e-flex e-con e-parent\" data-id=\"56f3c7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6b65a elementor-widget elementor-widget-html\" data-id=\"8f6b65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Hunting Master Delivery & Returns interactions. 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We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-513","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=513"}],"version-history":[{"count":5,"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/513\/revisions"}],"predecessor-version":[{"id":757,"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/513\/revisions\/757"}],"wp:attachment":[{"href":"https:\/\/pouncecat.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}